Error in Configuring Mail Print

Hi Dear!

I am facing problem in configuring Mail Print tool.

Credentials are as following:

Server Name : cp-sbs-01.capital.local
Account Name : responses@capitalprecision.com

I am sure about the Credentials. The error message I am receiving is:

2008-02-13 12:26:51: Error: Problem connecting to server cp-sbs-01.capital.local, account responses@capitalprecision.com

One thing to notice here is that extension of my server name is .local

Plese reply as soon as possible, thanks.

Sukhminder,

This might be a name resolution problem, open up the command prompt and type:

ping cp-sbs-01.capital.local

If you get a response then the name resolution is OK, if you get an error "Ping request could not find host cp-sbs-01.capital.local. Please check the name and try again." then you have the wrong name or the server can't be reached from your machine.

If that works then again at the command prompt type:

telnet cp-sbs-01.capital.local 110

If you get an error "Could not open connection to the host, on port 110" then the server doesn't support pop3.

If the server isn't supporting pop3 then you can try a secure pop3 connection, type:

telnet cp-sbs-01.capital.local 995

If you get an error "Could not open connection to the host, on port 995" then the server isn't supporting any kind of pop3 connection.